Refund policy

Return and Exchange Policy

At Fira Boutique, we want you to love your purchase! However, if you're not completely satisfied, we offer store credit for returns under the following conditions:

1. Store Credit Only

• We do not offer refunds. All returns will be issued as store credit, which can be used for future purchases at Fira Boutique.

2. Return Eligibility

• Items must be returned within 14 days from the date of purchase. Any returns made after 14 days will not be accepted.
• Items must be unworn, unwashed, and in their original condition with all tags attached.
• Sale items, accessories, or final sale products are not eligible for return.

3. Return Shipping

• Customers are responsible for covering the shipping costs of returning the item(s) to us.
• We recommend using a trackable shipping service as we are not responsible for lost or missing packages.

4. Return Process

• To initiate a return, please contact us at firaboutiquepr@gmail.com with your order number and reason for return.
• Once we receive and inspect the returned item(s), we will issue store credit to your account.

5. Exchanges

• If you would like to exchange an item for a different size or color, please follow the return process to receive store credit and place a new order for the desired item.

6. Non-Returnable Items

• Any items marked as final sale, gift cards, and personal accessories (such as jewelry, hats, etc.) are non-returnable and non-exchangeable.

7. Contact Us

If you have any questions about our return and exchange policy, feel free to contact us at:

• Email: firaboutiquepr@gmail.com